Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At CedarCloudPaper, we recognize that situations may alter, and it is our aim to maintain equitable and clear refund practices. This document specifies conditions in which refunds may be provided for yacht rental services.

Before finalizing a reservation, please examine this document attentively. By securing a rental with CedarCloudPaper, you are accepting and consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Rental

100% Refund

Qualified for: Entire refund except for administrative charges

Processing Duration: 5-7 business days

Administrative Charge: €50 for credit card payments

Requirements: Needs to be requested in a written format through email or by telephone

24-72 Hours Before Rental

50% Refund

Qualified for: Half of the total rental price

Processing Duration: 7-10 business days

Administrative Charge: €25 subtracted from the refund

Requirements: A valid reason is necessary; administrative expenses are applied

Less than 24 Hours Before Rental

No Refund

Qualified for: No compensation is offered

Exception: Emergency situations may be taken into consideration

Option: Rental credit might be provided at the discretion of management

Requirements: Proof is needed for emergency claims

Weather-Related Cancellations

Our Commitment to Safety

Our foremost priority is your safety. In the event that charter operations are not safe due to weather, as determined by our qualified captain, we present flexible alternatives:

  • Complete Refund: Issued if rescheduling is unfeasible
  • Rebook: Transfer your rental to an available date without extra costs
  • Rental Credit: Acquire a credit valid for one year from the original booking date

Assessment Procedure for Weather

We assess weather conditions using the following:

  • Evaluation of wind force and trajectory
  • Assessment of wave dimension and sea conditions
  • Forecast of visibility and precipitation
  • Notifications and alerts from the Coast Guard
  • Safety judgement from a professional captain

Decision Window: Decisions to cancel due to weather are made at least 4 hours prior to the scheduled departure.

Emergency Medical Refunds

Special Consideration Conditions

We are sympathetic to medical urgencies that may arise. Below are circumstances that might be eligible for special consideration:

  • Sudden medical conditions or injury necessitating hospital stay
  • Passing of a family member
  • Urgent military responsibilities or recall
  • Jury service or legal summonses
  • Natural calamities impacting travel plans

Requirements for Documentation

Essential documentation needed to consider requests for emergency refunds:

  • Official medical records or documents from the hospital
  • Certification of death (if related)
  • Orders from the military
  • Notice of legal summons or duty to serve on a jury
  • Emergency proclamations or travel alerts

Processing: Requests for emergency refunds are handled within 3-5 business days after receiving relevant documentation.

Cancellations Due to Operational Reasons

Technical Difficulties

If your appointed yacht is impaired and cannot be repaired:

  • Substitute Vessel: An effort will be made to supply a comparable yacht
  • Complete Refund: Issued if an appropriate substitute is not available
  • Partial Refund: Provided if the substitute yacht has different pricing
  • Additional Recompense: Additional recompense may be offered for any inconvenience

Unavailability of Crew

In the unlikely event that a certified crew is not available:

  • Arrangements for an alternative crew will be sought if possible
  • Full refund if the rental cannot continue
  • An option to reschedule without additional charges

Procedures for Refund Processing

Methods of Payment

Compensations are reverted via the initial method of payment utilized for the reservation:

  • Credit Cards: Within 5-7 business days
  • Bank Transfers: Within 7-10 business days
  • Cash/Cheque: Within 3-5 business days

Administrative Charges

Handling Charges for Credit Cards

A €50 fee applies to cancellations requested with more than 72 hours notice

Handling Charges for Bank Transfers

A €25 fee applies for all refunds made via bank transfer

Processing for International Transactions

Additional handling fees can be incurred due to international payments

Rental Credits

Scenarios for Issuing Credits

In specific scenarios, rental credits could be presented as an alternative to a refund:

  • Last minute cancellations (under 24 hours)
  • Cancellations due to weather conditions
  • Voluntary changes in rental dates
  • Disruptions due to operational issues

Credit Details

  • Validity Period: Credits valid for one year from issuance
  • Nontransferable: Credits cannot be transferred to another individual
  • Value: The full amount of the rental (excluding administrative charges)
  • Applicability: Credits may be used for any available yacht rental
  • Nonextendable: Credits will not be extended past one year

Compensation for Partial Services

Disruptions in Service

If the length of your yacht rental is reduced or hindered due to circumstances within our purview:

  • A proportional refund relating to the unused duration
  • Credit offer for a future rental of similar value
  • Complimentary amenities or upgrades in certain cases

Interruptions Caused by Guests

If the rental ends prematurely owing to actions by guests or violation of safety measures:

  • No compensation for the unused portion
  • Full payment will still be required
  • Potential additional costs can be incurred

Settling Discrepancies

Should there be a disagreement over a refund decision, several options are available:

  • A request for reconsideration can be submitted to our management
  • Supplementary documents or evidence can be provided
  • Assistance from consumer protection organizations may be sought
  • Engaging legal avenues in accordance with relevant laws

Submitting a Refund Request

Initial Step: Reach Out to Us

Present your application for a refund through:

Second Step: Submit Required Information

In your application, provide the following details:

  • Confirmation number for your reservation
  • Date and time of the planned rental
  • The motive for canceling
  • Any pertinent documents (if relevant)
  • Desired form of refund

Final Step: Confirmation and Processing

We will acknowledge your application within a day, evaluate based on our guidelines, decide within 48 hours, and if approved, process the refund within the previously mentioned timeframes.

Important Remarks

  • All requests for refunds must be articulated in writing
  • Refunds are processed in €, no matter the original currency utilized for payment
  • Acquisition of travel insurance is advisable
  • This document may be modified with a notice period of thirty days
  • Refunds are subject to prevailing taxes and legal statutes

Inquiries and Requests

For queries or to make a refund application:

Refund Division
CedarCloudPaper Maritime Enterprises Ltd.
Marina Pointe
Dublin D01 R8F5
Ireland

Phone: +353 1 837 5555
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Latest Revision: August 21, 2025

We have designed our refund policy with the intent of fairness and transparency. We encourage careful examination of the terms prior to booking and invite any inquiries.